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June 15, 2013 By Kathryn Dager

Do Your Employees Have Common Sense?

I used to love shopping however it’s not always a pleasure.  Lately I have to brace myself to go face to face with the inevitable “clerk” who will summon me to the register with a loud, “NEXT” as a greeting.  They will be ringing up my purchase acting as invisible as possible with a nonverbal […]

Filed Under: Kathryn's POV Tagged With: #behaviors #common sense #customer, #retail #rules #selling #team #training, #service #discipline #hiring #listening #productivity #profit #profitivity #respect

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Kathryn’s Latest Posts

Empower Your Team

My favorite Murphy’s Law is, “Why is there never enough time to do it right but always enough time to do it over?”  Good question. Here’s a fairly common example; a “loader” takes a cart out to unload plant material and hard goods into a customer’s car and they forget to bring a trunk liner […]

Boost Morale And Increase Sales

During stressful times your staff morale may suffer. Your Associates may be worried about their jobs or just making ends meet. You may have to cut back hours or you may decide to bring back fewer seasonal people and that puts a burden on your team. Morale is critical in your business. When every individual […]

5 Selling Skills That Create Profit

Profit is such a funny word.  We act as if it is real when it actually is only a concept.  The other thing about profit is that it is and end result; a by-product of doing many things well.  Webster’s defines profit as – “The positive gain from an investment or business operation after subtracting […]

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