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June 19, 2014 By Kathryn Dager

7 Comfort Zone Busters To Ignite Your Business

I have an important message for you today. If you want to expand your business, increase customer loyalty and have double-digit increases in sales you have GOT to stay out of the comfort zone. That means you and your teammates must be willing to be uncomfortable. Have you ever shopped in a store or eaten […]

Filed Under: Kathryn's POV Tagged With: #behavior #comfort zone #empowerment #engagement #morale #motivation #performance #productivity #profit #risks

April 30, 2014 By Kathryn Dager

10 Keys To Productivity, Performance & Profit

The primary key to productivity, performance and profit is creating a vision of what your purpose is and who you are serving. Then you want to communicate your vision and purpose to engage all of your team. Get everyone excited to align and fulfill their part, using all of their unique individual skills and talents. […]

Filed Under: Kathryn's POV Tagged With: #best practices #bottom line #customer #service #employee #empower #improve #morale #performance #productivity #profit #retail #team #teamwork #training

March 13, 2014 By Kathryn Dager

Training Is A Process; Not An Event

Here are valuable tips and strategies to get your employees to thrill your customers to come back every time. Whenever a customer walks in or calls it’s SHOW TIME! You have one chance to make a first impression. Your customer’s first visit, first interaction with an employee, first experience of your service will either encourage […]

Filed Under: Kathryn's POV Tagged With: #behavior #customer #service #productivity, #profit #retail #team #training #experiential #self-teaching #retention

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Kathryn’s Latest Posts

Empower Your Team

My favorite Murphy’s Law is, “Why is there never enough time to do it right but always enough time to do it over?”  Good question. Here’s a fairly common example; a “loader” takes a cart out to unload plant material and hard goods into a customer’s car and they forget to bring a trunk liner […]

Boost Morale And Increase Sales

During stressful times your staff morale may suffer. Your Associates may be worried about their jobs or just making ends meet. You may have to cut back hours or you may decide to bring back fewer seasonal people and that puts a burden on your team. Morale is critical in your business. When every individual […]

5 Selling Skills That Create Profit

Profit is such a funny word.  We act as if it is real when it actually is only a concept.  The other thing about profit is that it is and end result; a by-product of doing many things well.  Webster’s defines profit as – “The positive gain from an investment or business operation after subtracting […]

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