Recruit Your Dream Team

Seasonal hiring is part of life in the green industry, however, hiring the wrong person can negatively impact your business.  Do you realize that some of your key people most likely started off as a “seasonal” employee?  Even if you are only adding a few or bringing them back, hiring the right people is singly the most important thing you can do for your business.  Why?  Your front line creates your bottom line.  Your front line represents YOU.  One negative experience with a cashier, a loader or with the crew making a delivery is all it takes to turn off your customers and have them cross you off of their list.  You have to trust your team because you can’t be in all places to control your customers’ experiences, either. Ultimately, business is people.  The success of your business ultimately depends on the energy, effort and education of your employees throughout year. You can’t play the game without a team.  If you want sales, you need to have plenty of staff trained and ready … [Read more...]

Kathryn Featured on Landscape Live Talk Radio

Tune into Landscape Live Talk Radio from January 14th Click here to listen! Kathryn will discuss how to create profitable teams for your Spring season. On the Agenda: The top 3 challenges facing independent companies today Strategies for training seasonal employees New opportunities to create profit this year Hiring the right people for your team Holding people accountable Making dysfunctional workers into prosperous teams The best way to motivate today's employees … [Read more...]

Do Your Employees Have Common Sense?

I used to love shopping however it’s not fun anymore.  Lately I have to brace myself to go face to face with the inevitable “clerk” who will summon me to the register with a loud, “NEXT” as a greeting.  They will be ringing up my purchase acting as invisible as possible with a nonverbal message that screams “Don’t ask me anything because I probably don’t know.”  It amazes me how much our work ethic has changed.  I know I am not alone wishing we could somehow turn back the clock to the time when we were happy to have a job, honored to wear the company logo and step into our role and enjoyed making our customers happy! I used to think everyone had common sense.   When I was little I thought it was practically a Federal Law that every family have dinner together.  When it got dark outside (or at 6:00, whichever came first) every kid in our neighborhood stopped what they were doing and headed for the dinner table.  And if we were late, panic set in.  Why?  Because we knew if we got in … [Read more...]