10 Keys To Productivity, Performance & Profit

The primary key to productivity, performance and profit is creating a vision of what your purpose is and who you are serving. Then you want to communicate your vision and purpose to engage all of your team. Get everyone excited to align and fulfill their part, using all of their unique individual skills and talents. There are many ways to communicate your vision. The most effective way to communicate to all of your team is through training. We don’t often think of training as a primary means of communication, however defining “what good looks like” is the way to get everyone performing on a defined path in order to create your vision. Training lets employees know what is expected – what TO do and what NOT to do. It channels energy and effort toward your desired results. It creates boundaries and measurements. It defines roles and functions so individuals can understand and fulfill their purpose in the larger picture. Here are the top 10 keys to productivity and profit: Begin with … [Read more...]

Training Is A Process; Not An Event

Here are valuable tips and tools to get your associates to thrill your customers to come back all season. Whenever a customer walks in it’s SHOW TIME! You have one chance to make a first impression. What do you want that first impression to be? Your customer’s first visit, first interaction with an associate, first experience of your service will either encourage your customers to come back frequently and become a part of your “family” or it can turn them away for good. Your associates are a reflection of you! (And do I have to tell you how fragile customer relationships are these days?) Here is what you can do to empower your associates to make the most of that customer experience. Before training, we have to start at Square 1. Hire the right people – ESPECIALLY for the big season. True story. I walked into a gorgeous garden center in North Carolina and a young female cashier was sitting on the counter sipping her Starbuck’s when I approached to make my purchase. She rang me up. No … [Read more...]

5 Hot Tips For Hiring The Best Team

During your busiest season, your front line creates your bottom line. Your front line represents YOU. It is common to take an informal approach when interviewing “seasonal” candidates. But think about it. Didn’t most of your core team start out as “seasonal” employees? Take hiring seriously! Adopt a more formal approach and have them fill out your application in person since it is a legal document. (We don’t recommend that you hire from a resume since they are often very vague and not legally binding.) You will also see if the candidate can read and write in English so you can hold them accountable for your policy handbook and training materials that are written in English. Prepare For The Interview Your preparation can make the difference in conducting an effective interview. Applicants will open up and tell you exactly who they are if you putting them at ease and listen intently. The following are recommended guidelines: 1. Avoid interruptions. If you cannot give this wonderful … [Read more...]