10 Keys To Productivity, Performance & Profit

The primary key to productivity, performance and profit is creating a vision of what your purpose is and who you are serving. Then you want to communicate your vision and purpose to engage all of your team. Get everyone excited to align and fulfill their part, using all of their unique individual skills and talents. There are many ways to communicate your vision. The most effective way to communicate to all of your team is through training. We don’t often think of training as a primary means of communication, however defining “what good looks like” is the way to get everyone performing on a defined path in order to create your vision. Training lets employees know what is expected – what TO do and what NOT to do. It channels energy and effort toward your desired results. It creates boundaries and measurements. It defines roles and functions so individuals can understand and fulfill their purpose in the larger picture. Here are the top 10 keys to productivity and profit: Begin with … [Read more...]

Empower Your Team

My favorite Murphy’s Law is, “Why is there never enough time to do it right but always enough time to do it over?”  Good question. Here’s a fairly common example; a “loader” takes a cart out to unload plant material and hard goods into a customer’s car and they forget to bring a trunk liner or boxes to hold the products in place.  Dirt is spilled everywhere and the clean up takes several minutes.  This inconveniences the customer who is watching the whole scene.  Doing things over costs money on many levels.  Another example is the cashier who has to get authorization to perform an even exchange when no manager is available on the property to sign.  The whole line is held up, radio paging goes rampant and the customers are staring at the cashier with disdain in their eyes.  You may have fewer customers during summer, however they expect your staff to be prepared, informed and confident. How many of your hours are spent answering questions that the front line associates should know?  … [Read more...]