10 Keys To Productivity, Performance & Profit

The primary key to productivity, performance and profit is creating a vision of what your purpose is and who you are serving. Then you want to communicate your vision and purpose to engage all of your team. Get everyone excited to align and fulfill their part, using all of their unique individual skills and talents. There are many ways to communicate your vision. The most effective way to communicate to all of your team is through training. We don’t often think of training as a primary means of communication, however defining “what good looks like” is the way to get everyone performing on a defined path in order to create your vision. Training lets employees know what is expected – what TO do and what NOT to do. It channels energy and effort toward your desired results. It creates boundaries and measurements. It defines roles and functions so individuals can understand and fulfill their purpose in the larger picture. Here are the top 10 keys to productivity and profit: Begin with … [Read more...]

Recruit Your Dream Team

Seasonal hiring is part of life in the green industry, however, hiring the wrong person can negatively impact your business.  Do you realize that some of your key people most likely started off as a “seasonal” employee?  Even if you are only adding a few or bringing them back, hiring the right people is singly the most important thing you can do for your business.  Why?  Your front line creates your bottom line.  Your front line represents YOU.  One negative experience with a cashier, a loader or with the crew making a delivery is all it takes to turn off your customers and have them cross you off of their list.  You have to trust your team because you can’t be in all places to control your customers’ experiences, either. Ultimately, business is people.  The success of your business ultimately depends on the energy, effort and education of your employees throughout year. You can’t play the game without a team.  If you want sales, you need to have plenty of staff trained and ready … [Read more...]