5 Hot Tips For Hiring The Best Team

During your busiest season, your front line creates your bottom line. Your front line represents YOU. It is common to take an informal approach when interviewing “seasonal” candidates. But think about it. Didn’t most of your core team start out as “seasonal” employees? Take hiring seriously! Adopt a more formal approach and have them fill out your application in person since it is a legal document. (We don’t recommend that you hire from a resume since they are often very vague and not legally binding.) You will also see if the candidate can read and write in English so you can hold them accountable for your policy handbook and training materials that are written in English. Prepare For The Interview Your preparation can make the difference in conducting an effective interview. Applicants will open up and tell you exactly who they are if you putting them at ease and listen intently. The following are recommended guidelines: 1. Avoid interruptions. If you cannot give this wonderful … [Read more...]

Announcing Profitivity’s Best Practices Webinar Series

Join Kathryn the first Tuesday at 3 PM EST! The first Tuesday of every month, Kathryn will conduct a webinar on a new topic related to your business.  This is a chance to ask any questions related to the topic and get some group coaching directly from Kathryn.  If you are unable to attend the webinar, you may also purchase a recording of the event to view at your own convenience. Register for This Month's Webinar March 4, 2014: Hiring A Great Seasonal Team Most owners and managers are not professionally trained to hire and they bring in family, friends and kids-of-friends to “fill the schedule.” This makes hiring more a “crap shoot” than a well-designed, integrated system. What does it cost to train, develop and retain people? What are the Skills, Abilities & Values you cannot live without? Can you live without stability, maturity, a willingness to approach people, ability to calculate math, ability to speak, read and write in English, commitment, availability, etc? You … [Read more...]

Recruit Your Dream Team

Seasonal hiring is part of life in the green industry, however, hiring the wrong person can negatively impact your business.  Do you realize that some of your key people most likely started off as a “seasonal” employee?  Even if you are only adding a few or bringing them back, hiring the right people is singly the most important thing you can do for your business.  Why?  Your front line creates your bottom line.  Your front line represents YOU.  One negative experience with a cashier, a loader or with the crew making a delivery is all it takes to turn off your customers and have them cross you off of their list.  You have to trust your team because you can’t be in all places to control your customers’ experiences, either. Ultimately, business is people.  The success of your business ultimately depends on the energy, effort and education of your employees throughout year. You can’t play the game without a team.  If you want sales, you need to have plenty of staff trained and ready … [Read more...]