Custom Workshops

 

We provide more than training.  We clarify your company’s objectives then we create the content and adapt it into a variety of trainable formats.  Ultimately, our training materials, workshops and learning activities develop highly effective Teams, Managers and Leaders.

  • All topics are customized to fit your company, your policies and your goals.
  • Facilitator Guides, Workbooks and Train the Trainer (Leadership) are available for each topic.
  • Indoor and/or outdoor activities can be designed for retreats or conferences.
  • Designed to fit within any allotted time frame–from one hour to five days.

Profitivity is an inspiring resource for your Associates, Managers, Regional Managers and Executives with tools that powerfully influence behavior and results.

Available Topics include:

1. Lead, Coach or Get Out of the Way

Some of the best leaders focus more on making people productive by empowering them and holding them accountable.  Participants evaluate their personal leadership styles and how to elevate their influence on employee performance.  They learn how to measure and evaluate performance.  Leaders are given the tools to set goals, delegate, execute and hold everyone accountable.

  • Participants evaluate their own leadership tendencies and learn ways to effectively utilize them to courageously take action.
  • Learn creative ways to establish a shared vision with key players (MVP’s).
  • How to set goals as a team and hold everyone accountable.
  • How to plan, delegate and execute with the vision in mind.
  • How to gain respect, be assertive and focused.
  • How to stay in communication, observe, evaluate and maintain consistency through ongoing feedback.

2. Are You Delegating Or Baby-Sitting?

Why is it that there is never enough time to do it “right,” but there is always enough time to do it over?  Participants discover how to maximize their time, prioritize and plan their work.  We start with a mind-clearing process, removing the “shoulds,” then create a straightforward process to follow-up, redirect, communicate and execute with built-in rewards.  Participants walk away with time system is simple, flexible and fits anyone’s daily habits.

  • Participants will be able to effectively and efficiently guide their team through to the completion of any project.
  • Participants become accountable for delegating tasks by giving specific standards and performance behaviors and establishing clear deadlines.
  • Participants learn how to evaluate the team’s skill requirements, production capability and availability of time when establishing priorities.
  • Participants stay in communication, observing, evaluating and inspecting the team throughout execution.
  • Participants give their team timely feedback, positive reinforcement and encouragement.

3. Communicating, Delegating and Follow-Up

Managers learn a new approach to get things done through others, so they don’t burn themselves out.  They learn how get the most out of their staff by setting clear boundaries, delegating with trust, observing, coaching and rewarding performance.  Participants learn to listen, and to gain cooperation by collaborating with their staff to achieve every task, goal and sales target.

  • Participants are the primary source of communicating the Company’s goals, policies, priorities and standards to their team.
  • Participants will be much more effective getting things done through others.
  • Participants become enlightened about human behavior and how to read nonverbal communication.
  • Participants become accountable for delegating tasks by giving specific standards and performance behaviors and establishing clear deadlines.
  • Participants learn to communicate positively and directly, without judgment or blame.
  • Participants learn to listen and receive another point of view without distortion.
  • Participants become experts in following up and become excellent observers, reinforcing desirable behaviors.
  • Clear communication for building trust in each team.

4. Goal Setting, Motivating and Rewarding

Managers who master the techniques of motivation have a greater influence on their team and, ultimately, on the bottom line.  In this inspirational workshop Managers learn to create high energy and focus through setting goals and giving lots of recognition and rewards.  They receive the tools to create limitless games and contests to generate tremendous effort, enthusiasm and fun.  Motivation inspires Associates who inspire customers to create increased sales.

  • Participants will see how setting goals inspires motivation.
  • Know how to draw out individual motivation to have remarkable results.
  • Know how different people are motivated and learn their primary motivation.
  • How to follow-up on goals to increase the team’s energy and focus.
  • Learn the power of praise and attention on the team’s performance.
  • How to redirect behavior without crushing motivation.
  • How to increase confidence and motivate productive behaviors.

5. Collaboration, Innovation and Accountability

This is a powerful workshop full of eye-opening activities that aligns teams and provides proven strategies that ensure productive, inspirational use of valuable time.  Meeting facilitators are introduced to new collaboration techniques and meeting formats, ways to train and prompt behavioral change and compelling communication improvement tools.  Participants learn practical meeting strategies that will build trust and keep their team moving forward – always focused on profits.

  • Participants will maximize their meeting time and gain measurable results.
  • Add information and tools to create an endless variety of effective meetings.
  • Learn how to create meetings that reinforce the standards and performance behaviors.
  • Introduce ways to promote collaboration and participation.
  • Introduce new meeting formats that open communication and stimulate productivity.
  • Define new, clear meeting guidelines.

6. Leadership Skill - Coaching

Here we define the functions and skills of a Coach in relation to their team.  Participants learn guidelines for daily goal-setting, ongoing communication, how to set up skill drills, strategies for giving feedback, collaboration, and behavior reinforcement that will support the team to win every day.  

  • Building trust by keeping agreements and “walking your talk.”
  • Limiting judgments and increasing evaluation – No more ‘right, wrong, good or bad.’
  • The incredible power of nonverbal communication and how to read body language.
  • Specific principles of teamwork ready to implement immediately.
  • How to delegate through two-way agreements and follow up.
  • Communicating in behavioral terms that translate into action steps.
  • Conflict resolution and how to masterfully shift “attitudes” into cooperation.
  • Transforming behavioral changes and positively reinforcing “acceptable” behavior.
  • Introduce ways to prompt desired behaviors with humor and positive reinforcement.
  • How the “comfort zone” works and why resistance to change can be the biggest obstacle.
  • The principles of communication, showing respect and cooperation.
  • Communication activities and listening improvement tools.
  • How to manage behavior; not “attitudes.”
  • Creating follow up plans and individual coaching commitments.

7. Leadership Skill - Mentoring

This Workshop strengthens a Mentor’s role in observing and reinforcing new employees’ progress when they are in training.  Participants gain practical tools to increase trainees’ learning comprehension, understanding and retention.  They learn innovative ways to prompt desired behaviors, to communicate in behavioral terms and to promote teamwork and trust.

  • Mentors will be “change agents” and the standard-setting checkpoint for training their team.
  • Know how to perform as a Mentor to others through their training process.
  • Mentors will become experts in human behavior and know how to affect people’s behavior.
  • Learn the power of speaking in behaviors rather than notions.
  • Effectively use the principles of communication and eliminate assumptions.
  • Mentors become accountable for observing, measuring and reinforcing specific standards and performance behaviors.
  • Mentors communicate positively and specifically, without judgment or blame.
  • Mentors implement tools to create an enthusiastic learning environment.
  • Mentors are experts in reading nonverbal communications and become excellent observers.
  • Mentors will reinforce guidelines for building trust in each team.

8. Hiring and Retaining The Best Candidates

Nothing is more important than hiring the best and the brightest.  This Workshop introduces a values-based hiring profile customized to your company.  Participants become highly skilled in evaluating candidates’ resumes and applications, observing nonverbal signals, behavioral interviewing techniques and hiring legalities. They leave fully prepared to upgrade their team with a new hiring strategy.

  • Evaluate the cost of employee turnover and its impact on the work team.
  • Learn the latest legal requirements regarding interviewing and selection.
  • Identifying new recruiting strategies to attract “Good Employees.”
  • Learn how to evaluate resumes and employment applications to create in-depth questions.
  • Improve the effectiveness of the interviewing and hiring practices in the company using the “Good Employee Profile.”
  • Learn to conduct an objective, behavioral interview and legally document the observations.
  • Take the guesswork out of the selection process using all of the screening tools and reference checks.
  • Determining the skills, abilities and values of the “Good Employee Profile” in the first interview with every candidate.
  • Conducting reference checks and pre-employment testing.
  • How to transform a “turn down” into a devoted customer.

9. Counseling and Giving Feedback

Often people do not give feedback because they are avoiding confrontation.  This interactive Workshop show Participants that feedback is the “breakfast of champions.”  Each learning activity develops the skills and confidence to give healthy feedback to keep everyone moving forward.  Learning how to give healthy, effective feedback protects the investment made into every employee.

  • Know how to use every issue as a complete learning experience.
  • Construct solid communication channels between all team members.
  • Add tools to create a nonthreatening communication environment.
  • Learn how to identify behaviors that indicate a potential conflict and a need to clear the air.
  • Encourages Managers to speak up and confront issues rather than avoiding them.
  • Introduce ways to prompt behaviors every day through regular feedback.
  • Introduce a new Giving Feedback format to open communication and stimulate “win-win” solutions.
  • How Giving Feedback can correct behavior without resorting to more formal Corrective Action.

10. Corrective Action and Legal Responsibilities

Effective corrective action and legal termination empowers Managers to eliminate unwilling, uncooperative or poor performing Associates.  Legal issues can have devastating impacts on the bottom line.  This interactive Workshop provides the tools and skills to expand Managers’ roles in protecting the organization and supporting the rights of their employees.  They learn prevention strategies and how to give feedback and accurately document situations so that they can prevent issues from escalating.  

  • Know your legal rights as an employer and your employee’s rights.
  • How to implement “at will” employment and what it really means to an employee and employer.
  • Learn how to document poor performers and the legal requirements for documentation following Corrective Action guidelines.
  • Know how all infractions fall into three categories.
  • How to maximize the effectiveness of Corrective Action meetings.
  • How to specify “acceptable” and “unacceptable” behavior.
  • Learn the basic labor laws with a focus on EEO, FMLA, ADA, ADEA, substance abuse and harassment policies.
  • Steps for legally conducting an involuntary termination without backlash.

11. Dynamic Presentation Skills

There’s no substitute for great presentation skills for those who are moving into management or leadership positions.  No need to ever run a boring meeting!  Participants have the opportunity to develop their communication skills, professional impact and ways to bring their point home with visual aids.  Participants also learn group facilitation techniques, how to handle difficult people and ways to prepare a meeting room for maximum interaction.  Participants gain confidence, poise and credibility.

  • Participants move through their fears and develop confidence in their skills to speak in front of a group.
  • How to set “ground rules” for the group to align toward a common goal.
  • How and when to emphasize points with their own stories and experiences.
  • Participants experience the power and influence of nonverbal communication.
  • How to fully engage a group through brainstorming and collaborative processes.
  • How to handle difficult participants without breaking trust within the group.
  • Create a thought-provoking ending that leaves the group wanting more.
  • Participants leave empowered to make presentations or to facilitate engaging meetings in the future.

12. Managing Time and Priorities

Why is it that there is never enough time to do it “right,” but there’s always enough time to do it over?  In this workshop participants discover how to maximize their time, prioritize and plan their work.  We start with a mind-clearing process, then create a straightforward process to follow-up, redirect, communicate and execute with daily rewards.  Our time system is simple, guilt-free and flexible to fit into anyone’s daily habits

  • How to expand time by making excellent choices.
  • Expanding employees’ abilities to handle challenges, changes in priorities and urgent demands.
  • Practical guidelines for organizing and prioritizing.
  • Reduce the stress and chaos that comes from clutter.
  • Setting priorities in alignment with the department, organization or the boss.
  • Coordinating action plans and follow-up with the team.
  • Identifying and preventing interruptions or distractions.
  • Eliminating the guilt of incomplete lists.

13. World Class Customer Service

We cannot assume everyone has “common sense,” especially when it comes to serving customers.  In this customized Workshop, the team experiences behavior-changing activities to assist in relating to customers, engaging them in conversation, communicating and clarifying their interests, following-up and turning complaints into opportunities.  Service teams receive tools to handle challenging customers professionally, ensuring that all needs and expectations are met or exceeded.

  • Define strategies to more effectively serve internal and external customers.
  • Measuring customer satisfaction by repeat business and referrals.
  • Ensures all customers’ expectations are exceeded through direct contact, telephone or emails.
  • Develop verbal and nonverbal communication skills and accountability.
  • What to do in a superbusy environment – crowd control.
  • Creating a repeat clientele and new ways to serve special customers.
  • Telephone etiquette and how to follow up with customer requests.
  • Handling moody or irate customers and turning complaints into opportunities to build deeper loyalty.

14. Relationship Selling Skills

Through a series of learning activities, sales teams learn how to read customers’ verbal /nonverbal communications, how to break-the-ice, how to ask excellent questions and to incorporate the power of listening.  Your sales teams will know how to earn credibility by reading body language before engaging their customers.  With certainty and enthusiasm, your sales professionals will begin to partner with customers to explore opportunities and present suggestions.  Their follow-up will exceed customers’ expectations and keep them coming back for years.

  • Sales professionals learn when to sell and when to “serve” and how service creates sales.
  • Learn your competition’s strengths and weaknesses and how to describe your offering to different types of customers.
  • How to create customers through networking, by encouraging referrals and cold calling.
  • How to interview a customer to establish their specific objectives, needs and any budgetary requirements.
  • How to relay information effectively by sharing benefits, not just features.
  • Creating a repeat clientele and new ways to serve special customers.
  • Telephone etiquette guidelines and how to follow-up with customer requests.
  • Handling bargaining customers with grace, concern and care.
  • Transforming objections or concerns into opportunities that create more trust.

Contact us to have Kathryn speak at your event.