5 Hot Tips For Hiring The Best Team

During your busiest season, your front line creates your bottom line. Your front line represents YOU. It is common to take an informal approach when interviewing “seasonal” candidates. But think about it. Didn’t most of your core team start out as “seasonal” employees? Take hiring seriously! Adopt a more formal approach and have them fill out your application in person since it is a legal document. (We don’t recommend that you hire from a resume since they are often very vague and not legally binding.) You will also see if the candidate can read and write in English so you can hold them accountable for your policy handbook and training materials that are written in English. Prepare For The Interview Your preparation can make the difference in conducting an effective interview. Applicants will open up and tell you exactly who they are if you putting them at ease and listen intently. The following are recommended guidelines: 1. Avoid interruptions. If you cannot give this wonderful … [Read more...]

Recruit Your Dream Team

Seasonal hiring is part of life in the green industry, however, hiring the wrong person can negatively impact your business.  Do you realize that some of your key people most likely started off as a “seasonal” employee?  Even if you are only adding a few or bringing them back, hiring the right people is singly the most important thing you can do for your business.  Why?  Your front line creates your bottom line.  Your front line represents YOU.  One negative experience with a cashier, a loader or with the crew making a delivery is all it takes to turn off your customers and have them cross you off of their list.  You have to trust your team because you can’t be in all places to control your customers’ experiences, either. Ultimately, business is people.  The success of your business ultimately depends on the energy, effort and education of your employees throughout year. You can’t play the game without a team.  If you want sales, you need to have plenty of staff trained and ready … [Read more...]

Do Your Employees Have Common Sense?

I used to love shopping however it’s not fun anymore.  Lately I have to brace myself to go face to face with the inevitable “clerk” who will summon me to the register with a loud, “NEXT” as a greeting.  They will be ringing up my purchase acting as invisible as possible with a nonverbal message that screams “Don’t ask me anything because I probably don’t know.”  It amazes me how much our work ethic has changed.  I know I am not alone wishing we could somehow turn back the clock to the time when we were happy to have a job, honored to wear the company logo and step into our role and enjoyed making our customers happy! I used to think everyone had common sense.   When I was little I thought it was practically a Federal Law that every family have dinner together.  When it got dark outside (or at 6:00, whichever came first) every kid in our neighborhood stopped what they were doing and headed for the dinner table.  And if we were late, panic set in.  Why?  Because we knew if we got in … [Read more...]