Profitivity’s Tips To Making Your Holidays Bright

 Keep your team informed and keep communication flowing.  Communication reduces stress, gets everyone focused and brings the team together.  Do 5-minute morning and afternoon "huddles." Update everyone on what has arrived, changed, etc. Give an update on goals and achievements. Create a "Pass it on" or "Talk it up" for the day. Remind everyone about current promotions. Have everyone practice one selling skill out loud. Create an average Items Per Transaction goal.  "Average Sale" is very hard to visualize so have everyone suggest several items that will create great gift packages.  You save customers time and energy by putting "packages" together for them and you will automatically be increasing average Items Per Transaction.  Plus, it's fun! Acknowledge every customer with a smile, eye contact and a brief "Hello" and then let them browse until they WANT attention.  Most customers want to start off by blissfully browsing (moving slowly and looking around) and they … [Read more...]

7 Comfort Zone Busters To Ignite Your Business

I have an important message for you today. If you want to expand your business, increase customer loyalty and have double-digit increases in sales you have GOT to stay out of the comfort zone. That means you and your teammates must be willing to be uncomfortable. Have you ever shopped in a store where every employee is in their own comfort zone? What is the service like? What behavior do you see? Here’s how I see it. Often, I can’t find an associate and when I do, it looks like they are just going through the motions with very low energy. They do tasks with their head down. They walk by me, avoiding eye contact and not offering a greeting. They don’t listen when I ask a question or they tell me they are new here or it’s not their department. If I have a question or concern, they just roll their eyes if I sound even a little bit annoyed. They talk to each other (over my head) and avoid communicating with customers who are signaling for attention. In fact, they can be unconscious … [Read more...]

10 Keys To Productivity, Performance & Profit

The primary key to productivity, performance and profit is creating a vision of what your purpose is and who you are serving. Then you want to communicate your vision and purpose to engage all of your team. Get everyone excited to align and fulfill their part, using all of their unique individual skills and talents. There are many ways to communicate your vision. The most effective way to communicate to all of your team is through training. We don’t often think of training as a primary means of communication, however defining “what good looks like” is the way to get everyone performing on a defined path in order to create your vision. Training lets employees know what is expected – what TO do and what NOT to do. It channels energy and effort toward your desired results. It creates boundaries and measurements. It defines roles and functions so individuals can understand and fulfill their purpose in the larger picture. Here are the top 10 keys to productivity and profit: Begin … [Read more...]